Different eras had different concept and different philosophies of marketing management. It entirely depends on the organization that what they choose to focus on. They can choose to focus on the product and its designing, its sale, or on proving more and more satisfaction to the customers and society. This way, philosophies of marketing have evolved over time and they are as under:
Marketing is not new. It has always existed throughout the world. During the days of industrial revolution, demand of industrial goods / products increased manifold. To meet this ever growing demand it was important to increase the supply of the goods. Selling of these products was not an issue. As the products had high demand, when they came into the market, it was a surety that they will get sold. The main focus during that time was on availability along with affordability of the products. The consumers were only looking for the products which are available in the market and are available at a reasonable price. Providing products at reasonable price was also not an issue because when bulk production took place then the cost of the products reduced. Thus the focus of the organizations was precisely on the production along with improvement of the distribution of those produced goods as soon as possible.
When the production concept was at peak, the supply increased a lot. There was no shortage of products in the market. The products increased even more than the demand of them. Then the mere availability and providing them at low prices was not enough. The focus of customers shifted from low price to better quality. To meet this demand, producers had to focus on better quality of the product than the quantity. The quality would rise with improvement of the product based on the requirement of the customers and their needs. Thus product orientation came into picture. The organizational success thus depended upon how much superior their product is from the competitor’s product.
When the production and product concept took place, there was a lot of competition in the market. Every organization was trying to produce the better quality products than their competitors and this lead to confusion in the minds of customers. Organizations thought that customers need a push, they need to be persuaded and motivated to buy the products. So the new concept i.e. the selling concept came in. Here, the businesses thought of doing aggressive selling of their products by making promotional efforts because they thought customers would not buy unless they are pushed to do so. Here the disadvantage was, the business not only tried to persuade but also tried to lure and coax the customers and tried to sell the products by any means. They sold the products by hook or by crook, it did not matter to them whether the customers are satisfied or not but their main aim was to just sell and sell more.
When the loop hole of selling concept i.e. it did not satisfy the customers’ needs was clear then the new concept i.e. marketing concept came in for satisfying the needs of the customers. Here, the businesses understood that if they want to get successful then it is very important for an organization to find out what the customers want and they fill that gap by providing them with the same thing and it selling will not be a problem because customers are bound to buy the products which they are in need of. So, this concept revolved around the customer’s needs i.e. what kind of product they want, what kind of changes do they require, at what price do they want it to be available, where will it be easy for them to buy from etc.
So the pillars of marketing concept are:
- Target market and target customers will be chosen.
- The needs and wants of actual and potential customers will be taken care of.
- Products and services will be developed accordingly.
- Products should not only satisfy the customers but also be better than the competitors.
- All this will be done for profit maximization.
The main objective of the firm will still be to maximise the profit of the organization by satisfying the needs and wants.
The societal marketing concept
When businesses realise that they cannot run in isolation and they take the resources such as money, human resource, raw material etc, from the society so it is very important for them to pay back the society by not causing the problems like environment pollution, inflation, deforestation etc. So it was very important to satisfy the needs of the customers but to take care of the society and its interest. Just like marketing concept, the needs and wants of the customers are taken care of and they are served with the best quality products which are better than the competitors in return of something valuable, mostly money, but society is also looked after. So, this concept is also called an extension of marketing concept. In this concept ethics, values, and welfare play a very important role.