Consumer Protection Class 12 MCQ Business Studies includes Multiple choice questions on the Concept and Importance of Consumer Protection and The Consumer Protection Act, 1986. Answers to MCQ of Consumer Protection Class 12 Business Studies CBSE are available after clicking on the answer.
| Category | Business Studies Class 12 MCQs |
| Subject | Business Studies |
| Chapter | Consumer Protection Class 12 MCQ |
Consumer Protection Class 12 MCQ
Topic 1 – Concept and importance of consumer protection
1. Why is consumer protection necessary?
(a) Physical safety of a consumer
(b) Access to information
(c) Consumer satisfaction
(d) All of the above
Answer
Answer: (d) All of the above
2. “A business must lay emphasis on protecting the consumers and adequately satisfying them” This is important because of?
(a) Business uses society’s resources
(b) Consumer ignorance
(c) Unorganised consumers
(d) Widespread exploitation of consumers
Answer
Answer: (a) Business uses society’s resources
3. Consumer protection acts a barrier against –
(a) Sale of adulterated goods
(b) Sale of duplicate goods
(c) Sale of manufacturing goods
(d) Both a and b
Answer
Answer: (d) Both a and b
Topic 2 – The Consumer Protection Act, 1986 – Consumer Protection Class 12 MCQ
1. What year did the Consumer Protection Act become law?
(a) 1991
(b) 1986
(c) 1961
(d) 1987
Answer
Answer: (b) 1986
2. Which of the following does not qualify as a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard
Answer
Answer: (c) Right to get discount
3. _________ is a consumer dispute redressal agency.
(a) COPRA
(b) State commission
(c) Consumer organization
(d) None of these
Answer
Answer: (b) State commission
4. A complaint can be launched against a _______ who engages in unfair business practices.
(a) Manufacturer
(b) Traders
(c) Consumer
(d) Both traders and manufacturers
Answer
Answer: (d) Both trader and manufacturers
5. The right to _____________ refers to the right to be safeguarded from products that are harmful to one’s life or health.
(a) Consumer education
(b) Safety
(c) Seek redressal
(d) Information
Answer
Answer: (b) Safety
6. Any person who buys products for personal use or hires or uses services for a fee is referred to as a-
(a) Trader
(b) Consumer
(c) Manufacturer
(d) Service provider
Answer
Answer: (b) Consumer
7. In 2020, Navya, her husband, and one of her daughters flew from Bangalore to Delhi using a company’s flight services. All of them had received boarding cards from the airlines. Navya stated in her lawsuit that the airlines left her entire family at the Bangalore Airport without alerting them, despite the fact that they were already there. The family was forced to stay in a hotel and buy fresh tickets the following day. After hearing the plea, the State Consumer Disputes Redressal Commission (SCDRC) ordered an airline business to pay Navya and her family Rs 65,000. Determine which consumer rights are being exercised in the situation at hand.
(a) Right to be heard
(b) Right to seek redressal
(c) Right to safety
(d) Right to consumer education
Answer
Answer: (b) Right to seek redressal
8. Which of the following activities are covered by consumer protection laws?
(a) Consumer education about their rights and obligations
(b) Assisting customers in resolving their complaints
(c) Consumers’ interests are being safeguarded.
(d) All of the above
Answer
Answer: (d) All of the above
9. Aishwarya filed a complaint with the State Commission after the owner refused to give her custody of the merchandise despite her paying the full price as per the terms and circumstances of the pricing system. Determine which consumer rights are being exercised in the situation at hand.
(a) Right to safety
(b) Right to seek redressal
(c) Right to be heard
(d) Right to consumer education
Answer
Answer: (c) Right to be heard
10. A standardized mark printed on jewelry is known as –
(a) ISI
(b) Agmark
(c) Hallmark
(d) ISO 2009
Answer
Answer: (c) Hallmark
Business Studies Term II Consumer Protection Class 12 MCQ
11. The purpose of this law is to safeguard customers from the producer’s and seller’s improper behavior. Which law is this?
(a) Consumer society act
(b) Consumer protection
(c) Consumer welfare
(d) Consumer education
Answer
Answer: (b) Consumer protection
12. The right which gives the right to consumer freedom to choose from a variety of products at competitive prices-
(a) Right to safety
(b) Right to be informed
(c) Right to consumer education
(d) Right to be choose
Answer
Answer: (d) Right to be choose
13. _____ commission has territorial jurisdiction over the whole country-
(a) State commission
(b) Central commission
(c) National commission
(d) District commission
Answer
Answer: (c) National commission
14. _____ provides for setting up of three-tier enforcement machinery.
(a) Consumer Protection Act 2019
(b) Consumer Protection Act 2017
(c) Consumer Protection Act 2018
(d) Consumer Protection Act 2020
Answer
Answer: (a) Consumer Protection Act 2019
15. District commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed ___ rupees.
(a) Two crore
(b) One crore
(c) Five crore
(d) Three crore
Answer
Answer: (b) One crore
16. If any of the parties are not satisfied by the order of District Commission can appeal against such order to the _____.
(a) National Commission
(b) State Commission
(c) Local Commission
(d) All of these
Answer
Answer: (b) State Commission
17. Which of the following statement is incorrect?
(a) National Commission is set up by the Central Government.
(b) The State Commissions and the District Forums are set up, by the State Government.
(c) If any of the parties are not satisfied by the order of the National Commission can appeal against such order to the Supreme Court of India within 45days.
(d) State Commission has a jurisdiction to entertain complaints where the value of goods and services paid as consideration exceeds one crore.
Answer
Answer: (b) The State Commissions and the District Forums are set up, by the State Government.
18. “The consumer has a right to be protected against goods and services which are hazardous to life, health, and property.’’ Which right of the consumer is highlighted in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed
Answer
Answer: (c) Right to Safety
19. “The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.” Which right of the consumer is highlighted in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed
Answer
Answer: (a) Right to be heard
Consumer Protection Class 12 MCQ Term II Business Studies
20. Megha purchased five liters of Coconut oil from a nearby shop. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed her doubt.
She files a complaint in court and proved her point. What relief will be available to Megha?
(a) Refund of the amount paid by her
(b) Stop adulterated products trade practice
(c) Pay an amount to recover the loss caused
(d) All of the above
Answer
Answer: (d) All of the above
21. Sohan went to a shop to buy a shirt. The shopkeeper forced him to buy a particular Colour of Shirt out of various available colors, irrespective of his willingness
Which right of Sohan, as a consumer, has been violated?
(a) Right to be choose
(b) Right to be heard
(c) Right to Seek redressal
(d) Right to be informed
Answer
Answer: (a) Right to be choose
22. Rashmi set up a company Natural Ltd.” to manufacture Lipstick using flowers grown in her farms instead of chemicals that are hazardous to health. The package of the product was eco-friendly and had details like price, quantity, ingredients, directions for use, and other relevant information. It also carries the contact details like address, phone number, and email id of ‘Natural Consumer Service and Grievance Cell. The Lipstick became very popular and she started getting orders from all over the country. This initiative by Rashmi helped in creating employment opportunities in her village.
(I) “The package of the product was eco-friendly and had details like price, quantity, ingredients, directions for use and other relevant information.” Which Right of Consumer is discussed in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed
Answer
Answer: (d) Right to be informed
(II) “It also carries the contact details like address, phone number and email id of ‘Natural Consumer Service and Grievance Cell.” Which Right of Consumer is discussed in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed
Answer
Answer: (a) Right to be heard
(III) Which social objective is being fulfilled by Rashmi?
(a) Providing Organic Products
(b) Creating Employment opportunities
(c) Using Environmental friendly
(d) All of these
Answer
Answer: (d) All of these
Term 2 – MCQs Business Studies Class 12
- Staffing Class 12 MCQs
- Directing Class 12 MCQs
- Controlling Class 12 MCQs
- Financial Management Class 12 MCQs
- Financial Markets Class 12 MCQs
- Consumer Protection Class 12 MCQs